https://news.vietpbx.com/vi/news/tong-dai/ vi Tue, 15 Apr 2025 03:04:00 GMT Tue, 15 Apr 2025 03:04:00 GMT https://news.vietpbx.com/vi/rss/ https://news.vietpbx.com/uploads/logo_3ca2bd670b9872262bf2b3b45134e3cb.png https://news.vietpbx.com/vi/news/tong-dai/ 144 40 https://news.vietpbx.com/vi/news/tong-dai/2024-gartner-magic-quadrant-for-contact-center-as-a-service-35.html Tue, 15 Apr 2025 03:04:00 GMT In its CCaaS Magic Quadrant, Gartner evaluates the ability of nine prominent cloud contact center providers to meet the needs of global enterprises.Until now, many of these larger organizations have stuck with their on-premise contact center infrastructure (CCI).The underlying sticking point for many of these enterprises is that migrations from highly customized legacy environments are notoriously complex and cumbersome.]]> https://news.vietpbx.com/vi/news/tong-dai/magic-quadrant-for-contact-center-as-a-service-14.html Thu, 10 Aug 2023 09:08:00 GMT The contact center market is migrating from on-premises to cloud-based CCaaS solutions, including those with many thousands of agents and advanced digital and self-service requirements. This research will help customer service and support technology leaders find the right provider for their needs.]]>